ALL FAQs
1. What products do you offer?
We offer a wide range of printable templates, including chore charts, kids' activities, family tools, and more. All our products are available as digital downloads.
2. How do I purchase a product?
Simply browse our website, select the product you'd like to buy, add it to your cart, and proceed to checkout. Once your payment is processed, you’ll receive an instant download link for your product.
3. Can I use the products for commercial purposes?
Our products are intended for personal use only. If you wish to use any product for commercial purposes, please contact us to discuss the licensing options.
4. Do you offer refunds?
Due to the digital nature of our products, we do not offer refunds once a product has been downloaded. If you encounter any issues, please contact us and we’ll assist you as best as we can.
5. How can I contact customer support?
You can reach our customer support team by email at infos@craftprintlab.com. We are happy to assist you with any questions or issues.
6. How do I download my purchased products?
Once your payment is confirmed, you'll receive a link to download your purchased items directly from our website. The link will be available immediately after purchase.
7. What if I have trouble downloading my products?
If you're having trouble downloading your products, please contact our customer support team at infos@craftprintlab.com. We will provide assistance to ensure you can access your purchase.
8. Can I edit the products I purchase?
Our products are delivered as ready-to-print files. While some templates may be editable with certain software (such as PDF editors), most of our products are intended for personal use as designed.
9. Do you offer gift cards or promotions?
Yes! Keep an eye on our website and email newsletters for special promotions and offers. We also occasionally offer gift cards for special occasions.
10. Is my personal information secure?
Yes, your personal and payment information is secure with us. We use encryption to protect your data during transactions and comply with privacy regulations to keep your information safe.